Director of Operations

Buy Box Experts (BBE) is a Spreetail Agency, our mission at BBE is to be premier Amazon strategists by successfully evolving and adapting to the ever-changing environment that is Amazon and e-commerce. Our strategic growth mindset and holistic approach encourage forward-thinking and provide the greatest potential for success for our Brand Partners.
If you are a talented Director of Operations, Buy Box Experts wants to speak with you!

We are seeking an experienced Operations Director who possesses a good understanding of operational efficiency, process improvement, and finance. The ideal candidate is a hands-on contributor who can learn quickly, is solution-oriented, a strong communicator, has impeccable client service skills and is process oriented. The Director of Operations will play a critical role in supporting Buy Box Expert’s operations and strategic initiatives. Working for a fast-paced and growing company makes this position an exciting opportunity!

Buy Box Experts is redefining e-commerce, boosting our clients’ revenue by leaps and bounds, by helping companies reach their potential on Amazon.

Responsibilities

• Create and execute on strategy for systems and processes that support our agency services teams (account managers, ad managers, creative managers, etc.). Finding ways to increase automation, reduce redundancies, and eliminate silos and otherwise allow those teams to maintain focus on serving the customer.
• Oversee operations assistant who is responsible for various day to day needs, including onboarding, offboarding of clients, contract management, coordinating with finance on AR and AP matters, maintain client records, etc.
• Partner with our software product manager to optimize our system infrastructure to help achieve company goals
• Be a leader who helps grow and mentor your team. Set clear performance expectations, provide timely feedback. Know when to delegate tasks and be someone who isn’t afraid to dig into the details and help your team with day to day work as needed
• Customer experience measurement and feedback, understand and streamline the client journey from sales, onboarding, account services and offboarding
  

Skills & Experience

• 5+ years of experience in finance and or accounting leadership role
• 2-5 years of experience in operations with a marketing agency, bonus if with an Amazon agency or other marketplace services agency
• Experience in creating budgets, analyzing P&Ls, and forecasting
• Experience leading teams of 2-5 people with a successful track record in achieving goals and KPIs
• Has worked in and is comfortable with high growth and fast paced environments with ongoing changes
  

What You Need

• This is a remote position and requires candidates to have an available work-from-home setup
• Desktop/Laptop system requirements:
• - 4th generation or higher, at least Intel i3 or equivalent processor;
• - at least 4GB RAM;
• - Windows 10 and above or MAC OSX operating system
• A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)
• PC Headset
• A high-definition (HD) external or integrated webcam with at least 720p resolution
  

We considers candidates who meet the specific job qualifications, whether they are located near our Lehi, UT office or have the ability to work remotely.

Please visit comparably.com/companies/buy-box-experts to learn more about us.

About Buy Box Experts

Buy Box Experts, a Spreetail Agency, is a premier Amazon marketing agency, supporting brand executives as they seek to CONTROL and GROW their Amazon channel businesses (in the US and internationally).

We help our brand clients develop channel management strategies that reduce price erosion issues, and align marketing efforts with the brand's overall brand vision. We provide full platform account management (1P retail, 3P marketplace and hybrid) incorporating inventory management, listing optimization, advertising campaign management (including AMS, DSP), and customer service. We also operate traffic-building campaigns external to Amazon, designed to drive high-converting traffic to Amazon. We conduct Amazon channel due diligence for private equity and investors looking to acquire brands that depend heavily on Amazon as a sales channel.

Our leadership team is very focused on building a company culture focused on being inclusive, encouraging open discussion of issues, and developing the team through a growth-based mindset. It is our policy to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.