Account Manager | EMEA / APAC

Smartcat is a fully remote startup company. We are creating an operating system for the global translation industry. Our team believes that the world becomes ever-more connected and interdependent. The borders that prevent people from trading, working together, and exchanging knowledge and innovations erode over time. That is the future we want to live in. Our mission is to speed up the pace at which that happens, building the best platform for Connected Translation. We don’t believe automation will render language professionals obsolete. Instead, we place powerful software into the hands of the millions of people working to globalize their own industries, plug them into our global supply network, and enable continuous delivery of multilingual content. With tens of thousands of customers and hundreds of thousands of freelancers translating together on Smartcat, we are well on our way.

Mission

Smartcat develops collaboration software that allows a multi-sided marketplace of brands, agencies, and freelance linguists to translate content together. Supported by our integrated payment and translation automation engines, our suite becomes the central hub for localization work. Your mission is to help our users achieve measurable success thanks to our unique all-in-one platform, and drive a 30% QoQ revenue expansion of the customer portfolio under your management.

Your outcomes

• Reach quarterly objectives (software consumption and or revenue) from a portfolio of assigned customers and help achieve quarterly team objectives, that may vary and on average equal to 30% QoQ revenue expansion
• Accelerate engagement with newly registered users, through onboarding, regular customer meetings, qbrs, etc showing them the best path to success, and thus driving faster expansion and increased logo retention
• Uncover additional growth and expansion opportunities within existing accounts, into new departments, regions, etc.

Requirements

• Proven successful experience in localization operations (sales, project or vendor management), in the implementation of efficient and measurable processes and a good understanding of related technologies is highly preferred
• 2 years of experience in sales, customer success or account management within B2B SaaS or in well established translation industry company
• Ability to understand the Smartcat product vision and platform functionality in depth. We are building a market network for the global industry, engaging several sides of the marketplace, and running several products combined in the all-in-one platform offering
• Strong data analysis skills coupled with the ability to uncover and demonstrate value to customers
• Integrity, full commitment, and a strong sense of ownership
• Fanaticism for customer success and satisfaction: we can only succeed with happy, healthy customers
• Eagerness for success and an aggressive mindset towards growth
• Openness to feedback and alternative opinions and ideas
• Excellent communication skills and intermediate fluency in English, both written and spoken, to interact with colleagues, customers, and partners. Knowledge of other European languages is a plus
• Readiness to work in a highly intense cross-functional startup environment, requiring extreme focus, a sense of urgency, and persistence to breakthrough
• Exceptional commitment to evidence- and data-informed decision-making
• Comfortable working with remote teams across time zones
• Easy going personality, high tolerance to cultural differences

Why joining Smartcat might be your best move so far

• The ongoing rise of the content economy is causing a massive shift in the language industry. All today’s megatrends — big data, artificial intelligence, machine learning — are converging in it at lightning speed. Smartcat’s disruptive business model taps into this $50b industry with a market network where buyers and suppliers connect, collaborate, and leverage our free-to-use workflow SaaS. The next decade will be the era of gateway marketplaces in B2B, and we’re pioneering this global transformation in all things language-related.
• You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide.
• While the language industry is big and fragmented enough to keep us busy building a billion-dollar company in the next few years, we are already seeing how the platform naturally expands to adjacent language and content-related verticals, expanding our TAM and making our journey even more exciting.
• We are a global team of 150+ enthusiastic people. While we have been fully remote since COVID, some locations are more populated by Smartcatters than others, such as Boston, NYC, SF, the Bay Area, London, Lisbon, and Yerevan.  While we strive to grow aggressively, we preserve our high performance, engagement, and open feedback culture. As diverse as we are, we love working and having fun together, and we’re sure you’ll love working with us too.
• Smartcat is backed by Matrix Partners, FJ Labs, and other top VC firms focusing on SaaS and marketplace startups (you might recognize names like HubSpot, Zendesk, Uber, Stripe, RigUp, and Quora in their portfolios). This helps us innovate at a fast pace and learn from top professionals in other industries.