Customer Service Specialist

About us

TaxFreeCorp is a company that helps overcome any barriers on the way to developing a business. We help businesses enter the American market as a full-fledged participant and become a leader in the field!

About position

We offer schedule that provides a perfect work/life balance.

There are 2 shifts available including from 8:00 a.m. till 2 p.m. and from 2 p.m till 8 p.m.

Duties & Responsibilities:

- Corresponding with customers via chat, email and phone in accordance with company’s procedures

- Investigate & help to resolve customer complaints

- Reporting customer feedback

- Outbound contacts with customers

What we offer:

- Competitive salary

- Fully remote work without a need to visit the office

- Transparent relationship with management, which is built on mutual trust and result oriented

- Clear task description and processes

- Regular and detailed feedback about the quality of your work that ensures further growth and promotions

Requirements:

- Customer Service background is preferable, but willingness to learn and develop is more essential 

- Written and spoken Russian, basic English language

- Experience of working with CRM systems. If you do not have such an experience we will provide a training

- Basic knowledge of Customer Service is essential 

- Ability to work independently