Product Owner (customer journey)

At ChannelEngine, we specialise in providing e-commerce solutions for online retailers. Our innovative platform enables businesses to connect their online stores with online marketplaces around the world, and manage their sales operations from a single dashboard.

As trailblazers in the e-commerce industry, we're scaling our SaaS solution and are looking for a seasoned Product Owner to help us elevate the customer journey by providing clarity and direction related to the UX and UI of our product.

What you’ll be doing

• Taking ownership of our frontend capability, including vision, ideation, development, growth and maintenance,
• Conducting user research and analysis to gain deeper insight into the needs and wants of our clients, potential pain points and areas for improvement,
• Defining customer journeys and focusing on user experience best practices,
• Working with the Senior UX Designer to provide the development team with guidance and direction on UX / UI standards, using human-centred design practices,
• Defining and maintaining the product roadmap in alignment with business stakeholders and other teams,
• Working collaboratively with the development and product teams to identify and manage technical debt in a sustainable manner whilst delivering against agreed OKRs,
• Determining the priority and focus of the team and breaking down abstract goals into smaller, deliverables that can be easily understood,
• Acting as the Agile coach within the team to further enhance the adoption of scrum methodologies, and participating in Agile ceremonies such as backlog refinement sessions to prepare epics and stories,
• Creating and maintaining the backlog,
• Ensuring release standards are met for items delivered within the sprint,
• Fostering an environment in which the teams you work with can excel, helping them discover opportunities, surmount challenges and contribute to a highly resilient and scalable platform.

What you’ll need

• A minimum of 5 years' experience as a Product Owner, working in an agile environment,
• A minimum of 3 years' experience focusing on User Experience, and a good understanding of common UX methods and practices,
• Proven experience in e-commerce or retail,
• Experience with web applications: Angular or React frameworks,
• Good communication and interpersonal skills in English, with the ability to reason, negotiate and build consensus,
• Ability to work independently, proactively, and in an organised manner, while still paying attention to detail,
• Currently resident in the Netherlands.
  

Why you’ll love working here

• You’ll contribute to the development of our self-owned international e-commerce platform,
• The stability of a grown-up company alongside the craziness of a tech scale-up,
• Plenty of ownership and autonomy to do your work in the best way possible,
• +/-75 bright colleagues in our Product & Tech department to bounce ideas off and share knowledge with,
• State-of-the-art tech: we work with the latest technologies, business models and tools,
• Numerous wellbeing initiatives organised by our Happy & Healthy Team, including movie nights, bootcamps, and cooking classes!
• Work-life balance - we like to enable people to work in ways that suit their working styles, which is why we have a hybrid-working model and offer flexible hours,,
• Work in our modern office next to Leiden Central Station with views across the city, or of course from home (hybrid working),
• A good pension scheme and stock appreciation rights.