CX Account Executive - German speaking (m/f/x)

Freshworks designs ridiculously easy-to-use software for businesses of all sizes, making it effortless for them to delight their employees and their customers. Affordable, quick to implement and designed for the end user, more than 50,000 companies worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

In this role, your tasks will include:

- Manage a large volume of daily outbound interactions with prospective Freshworks customers via phone, email, and other media channels. The goal is to raise interest level, qualify, educate, and connect them with our sales teams to deliver regional revenue targets

- Develop and manage your lead pipeline by assessing, prioritizing, and moving a large number of prospective clients simultaneously

- Define and execute on plans and meet and exceed your role-based goals

- Engage with senior managers on our marketing, sales, and operations teams to design and execute campaigns

- Help to continuously improve our internal and external processes

- Use resources effectively, including marketing, pre-sales, and sales executives, to meet your objectives

- Become an advocate for our brand and an expert in customer service and CRM

- Provide regular reporting of pipeline status and conduct forecasting exercises

Qualifications:‍

- Bachelor's or Master's degree is desirable

- A recent graduate or ideally some first experience in sales or business development, preferably in a similar role OR equivalent practical experience in other high-velocity sales environments

- Cloud software sales experience is a plus

- Experience with the UK Market is a plus

- Fast-learner driven to action, passionate about sales, customer service, and CRM tools

- Enthusiastic about helping and serving clients, a high level of goal and customer orientation and self-motivation, charming with a friendly persistence, excellent written and verbal communication skills, strong team player and collaborator

- Ability to thrive in a fast-paced globally-dispersed work environment

- Native-level written and oral communication skills in English

- Additional EU languages are a plus