Strategic Partner Manager

Meet Gorgias, the customer service platform that’s designed for ecommerce merchants, and built to provide amazing experience to shoppers. Our product empowers merchants to manage all their customer service at one place support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify, BigCommerce, and Magento.

Everything we do is for our customers, and we’re currently serving over 10,000+ e-commerce merchants, including : Steve Madden (linked case study), Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times. We raised a total of including x this year our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, share growth we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast and looking for new teammates who want to grow with us.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

About the Team

The Business Development and Partnerships team is hiring a Strategic Partner Manager, preferably in Los Angeles or New York. This is your chance to join a winning team driving half of the revenue of a growing Tech Scale-up.

What You'll Do

• Drive Annual Recurring Revenue (ARR) through industry agency partners and events
• Be the face of the company at various events, meetups, and trade shows
• Work closely with Account Managers to help them close deals
• Develop our partner program, processes, and documents to enable our partners to become ambassadors of our software and drive leads through our sales process
• Constantly optimize the sales pipeline by leveraging data analysis at each step of the process
• Become a thought leader on the topic of ecommerce

Who You are

• You are high-energy and hungry to drive growth.
• You want to step up to the challenge of hustling to scale our agency and events channel.
• You have a strong ability to influence. People trust you for your matter expertise.
• Previous experience in ecommerce or at a SAAS company desired.
• Can demonstrate a holistic understanding of marketing and sales strategies in ecommerce or SAAS
• Comfortable in an international environment, can be traveling 25% of the time.
• You want to join a startup in its most exciting moment: fast growth
• Passion for learning! You know that you don't know much, and you want to improve every day

Perks and Benefits

• 🏖️ 4-week vacation
• 🤕 Paid sick leave
• 🧸 Paid parental leave (16 weeks)
• 💻 Latest MacBook Pro
• 🍽️ Personal credit card to buy lunches
• 🏥 Health insurance with up to 100% of premiums paid for employees - Blue Shield & Kaiser(CA only) explore our plans
• 👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.
• 💆🏻‍♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to $2000 of learning material per year (includes books**,** courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in France in 2021, when we were a total of 129 people)

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation and good & clean data are core beliefs shared by all

🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!

More cool things to know about Gorgias... 😁

• Raised our Series C for $30M in 2022: TechCrunch Article ⬅️
• We went from 0 to 10,000+ merchants using our platform since 2016
• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Other positions: gorgias.com/about-us/jobs
• Discover the Gorgias Platform: HERE
• Learn about our Compensation Policy: HERE

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.