Customer Support Agent

Our client, a well-established multinational multi-brand D2C e-commerce company operating in the USA selling electronic devices is looking for a Customer Support Agent for a full-time remote job.

We offer schedule that provides a perfect work/life balance and ability to recharge after working mandatory night shifts.

Duties & Responsibilities:

• Corresponding with customers via phone, email or chat in accordance with company’s procedures
• Investigate & resolve customer complaints, resolution of complex incidents
• Reporting customer feedback
• Outbound contacts with customers
• Working shifts during night hours

What we offer:

• Competitive salary
• Fully remote work without a need to visit the office
• Transparent relationship with management, which is built on mutual trust and result oriented
• Clear task description and processes
• Regular and detailed feedback about the quality of your work that ensures further growth and promotions
• Paid vacation & sick leaves

What we require:

• Customer Service background or understanding of the industry coped with willingness to learn and develop
• Above average level of English
• Experience of working with CRM systems that involve tickets
• Understanding of Customer Service courtesy and etiquette
• High ethics of working remotely is a must‍